These Terms of Service ("Terms") govern your use of MediGlow Clinic's services, including our website, consultations, and medical treatments. By using our services, you agree to be bound by these Terms.

Please read these Terms carefully before using our services. If you do not agree with any part of these Terms, you should not use our services.

• "Clinic", "we", "us", "our": MediGlow Clinic and its authorized practitioners
• "Patient", "you", "your": Any individual receiving or seeking our services
• "Services": All medical treatments, consultations, and related services provided
• "Website": Our online platform at mediglowclinic.co.uk
• "Treatment": Any medical procedure or service provided by our practitioners

By accessing our website, booking a consultation, or receiving treatment, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy.

These Terms constitute a legally binding agreement between you and MediGlow Clinic.

4.1 Professional Standards

All treatments are provided by qualified medical professionals registered with the General Medical Council (GMC) and other relevant professional bodies.

4.2 Treatment Scope

Our services include but are not limited to:

• Anti-wrinkle injections
• Dermal filler treatments
• Skin rejuvenation procedures
• Medical consultations and assessments
• Follow-up care and monitoring

4.3 Medical Assessment

All patients must undergo a thorough medical assessment before treatment. We reserve the right to refuse treatment if it is not in your best medical interest.

5.1 Medical History

You must provide complete and accurate information about:

• Your medical history and current health conditions
• All medications and supplements you are taking
• Previous cosmetic treatments and procedures
• Any allergies or adverse reactions
• Pregnancy or breastfeeding status

5.2 Age Requirements

You must be at least 18 years old to receive treatment. Valid photo identification is required for age verification.

5.3 Informed Consent

You must provide informed consent for all treatments after receiving detailed information about risks, benefits, and alternatives.

6.1 Appointment Booking

Appointments can be booked through our website, by phone, or in person. All bookings are subject to availability and confirmation.

6.2 Cancellation Policy

• 24+ hours notice: Full refund or free rescheduling
• Less than 24 hours: 50% cancellation fee may apply
• No-show: Full appointment fee may be charged
• Emergency cancellations: Considered on a case-by-case basis

6.3 Rescheduling

Appointments can be rescheduled with adequate notice. Repeated rescheduling may result in appointment cancellation.

7.1 Payment Methods

We accept the following payment methods:

• Credit and debit cards (Visa, Mastercard, American Express)
• Bank transfers
• Cash payments (for in-person consultations)
• Approved financing options

7.2 Payment Schedule

• Consultation fees are due at the time of booking
• Treatment fees are due before or on the day of treatment
• Payment plans may be available for certain treatments

7.3 Refund Policy

Refunds are considered on a case-by-case basis and may be subject to administrative fees. Treatment refunds are generally not available once the procedure has been completed.

8.1 Common Risks

All treatments may involve risks including but not limited to:

• Bruising, swelling, or redness at injection sites
• Temporary discomfort or pain
• Allergic reactions or hypersensitivity
• Asymmetry or uneven results
• Need for additional treatments or corrections

8.2 Rare but Serious Risks

Serious complications are rare but may include:

• Infection at treatment sites
• Vascular complications
• Nerve damage or muscle weakness
• Granuloma formation
• Systemic allergic reactions

8.3 Results Disclaimer

Individual results may vary. Before and after photos shown are examples and do not guarantee similar outcomes for all patients.

9.1 Professional Indemnity

MediGlow Clinic maintains comprehensive professional indemnity insurance as required by law and professional regulations.

9.2 Liability Limits

Our liability is limited to the extent permitted by law. We are not liable for indirect, consequential, or punitive damages.

9.3 Patient Compliance

Our liability may be reduced or excluded if complications arise due to failure to follow post-treatment instructions or disclosure of relevant medical information.

10.1 Acceptable Use

When using our website, you agree not to:

• Use the website for any unlawful purpose
• Attempt to gain unauthorized access to our systems
• Transmit viruses or malicious code
• Interfere with the website's operation
• Violate any applicable laws or regulations

10.2 Intellectual Property

All content on our website, including text, images, logos, and design elements, is protected by copyright and other intellectual property rights.

10.3 Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content or practices of these external sites.

11.1 Internal Complaints Process

We have a formal complaints procedure. All complaints will be investigated promptly and fairly in accordance with our complaints policy.

11.2 External Resolution

If you are not satisfied with our response, you may refer your complaint to:

• The General Medical Council (GMC)
• The Parliamentary and Health Service Ombudsman
• Relevant professional regulatory bodies

11.3 Governing Law

These Terms are governed by English law, and any disputes will be subject to the exclusive jurisdiction of the English courts.

We may update these Terms from time to time to reflect changes in our practices, services, or legal requirements. Updated Terms will be posted on our website with a revised "Last Updated" date.

Continued use of our services after changes constitute acceptance of the updated Terms.

If you have any questions about these Terms or need clarification on any aspect of our services, please contact us: